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Effective Date: June 19, 2026
Last Updated: June 19, 2026
This Privacy Policy describes how SPOONS AND COASTERS LIMITED (“we,” “us,” “our”), operating the website www.spoonscoasters.com, collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or interact with our services. We are committed to protecting your privacy and handling your data with transparency and care. By accessing our site, you agree to the practices outlined in this policy. If you do not agree, please discontinue use of our site.
1. Information We Collect
We collect several types of information to provide and improve our services:
a) Personal Information You Provide Directly:
- Identity Data: Your name, title, gender.
- Contact Data: Billing and shipping address, email address (including our contact email
kaelo@spoonscoasters.comfor inquiries), telephone number (such as+(44)7921504274). - Transaction & Financial Data: Details of products you purchase from us (e.g., coasters, decorative trays, desktop lamps, phone holders), order history, payment information (processed securely by our third-party payment processors; we do not store full credit card numbers).
- Communications Data: Your queries, feedback, survey responses, and correspondence with us.
- Marketing Data: Your preferences for receiving marketing communications.
b) Information Collected Automatically:
- Technical & Usage Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, device information, and other technology on the devices you use to access our website.
- Website Interaction Data: Information about how you use our website, including the full URL clickstream to, through, and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
c) Information from Third Parties:
We may receive personal data about you from various third parties, such as analytics providers like Google Analytics, advertising networks, and search information providers, all based inside and outside the EU.
d) Cookies and Tracking Technologies:
Our website uses cookies and similar tracking technologies to distinguish you from other users, enhance your experience, and analyze traffic. You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of our website.
2. How We Use Your Information
We use the information we collect for the following lawful bases and purposes:
| Purpose | Lawful Basis for Processing |
|---|---|
| To process and deliver your order, manage payments, fees, and charges. | Performance of a contract. |
| To manage our relationship with you, notify you about changes, and send service messages. | Performance of a contract, Legal obligation. |
| To administer and protect our business and website (including troubleshooting, data analysis, testing, and system maintenance). | Legitimate interests (for running our business, IT services, network security). |
| To deliver relevant website content and advertisements to you, and measure effectiveness. | Legitimate interests (to study how customers use our products/services, grow our business). |
| To use data analytics to improve our website, products/services, marketing, and user relationships. | Legitimate interests (to define customer types, keep our website updated). |
| To make suggestions and recommendations to you about goods/services that may interest you. | Legitimate interests (to develop our products/services and grow our business) or Consent. |
| To comply with legal and regulatory obligations. | Legal obligation. |
3. How We Share Your Information
We may share your personal information with trusted third parties only in the following circumstances:
- Service Providers: With companies that provide services on our behalf, such as payment processing (e.g., Stripe, PayPal), order fulfillment, shipping (e.g., postal/courier services), IT and hosting services, email delivery, marketing, and analytics.
- Professional Advisers: With lawyers, bankers, auditors, and insurers where necessary for our professional services.
- Legal Requirements: If required by law, or to respond to valid legal processes (e.g., court orders, subpoenas), or to protect our rights, property, or safety, or those of others.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data.
4. International Data Transfers
Our company is based in the United Kingdom (U.K.). However, we or our third-party service providers may store or process data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
- Transferring to countries deemed by the UK to provide an adequate level of protection.
- Using specific contracts approved for use in the UK which give personal data the same protection it has in the UK (e.g., UK International Data Transfer Agreement or Addendum).
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, potential risk of harm from unauthorized use, and the purposes for processing.
In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice.
7. Your Legal Rights
Under data protection laws, you have certain rights regarding your personal data. You have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your data to another party.
- Withdraw consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us using the details below. We may need to request specific information from you to confirm your identity. We try to respond to all legitimate requests within one month.
8. Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
9. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or for legal reasons. We will post the updated policy on this page with a new “Effective Date.” Please review this policy occasionally to stay informed.
10. How to Contact Us
For any questions, concerns, or requests regarding this privacy policy or our privacy practices, you can contact us at:
SPOONS AND COASTERS LIMITED
Registered Office: 17 Field Lane, Gravesend, England, DA11 7FY, United Kingdom
Website: www.spoonscoasters.com
Email: kaelo@spoonscoasters.com
Phone: +(44)7921504274
You have the right to lodge a complaint with a supervisory authority, in particular in the UK with the Information Commissioner’s Office (ICO) ico.org.uk.