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Effective Date: June 7, 2026
Last Updated: June 7, 2026
1. Acceptance of Terms
Welcome to the website of SPOONS AND COASTERS LIMITED (“Company,” “we,” “us,” or “our”), operating at www.spoonscoasters.com. These Terms of Service (“Terms”) govern your access to and use of our website and the purchase of products (“Products”), which include premium coasters, decorative trays, desktop lamps, phone holders, and other small desktop essentials.
By accessing, browsing, or using our website, or by purchasing any Products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the website and must discontinue use immediately.
2. Company Information & Contact
- Company Name: SPOONS AND COASTERS LIMITED (Company Number: 15099787)
- Registered Office: 17 Field Lane, Gravesend, England, DA11 7FY, United Kingdom.
- Customer Service Email: kaelo@spoonscoasters.com
- Customer Service Phone: +(44)7921504274
- Website: www.spoonscoasters.com
For any questions regarding these Terms, please contact us using the details above.
3. Account Registration & Security
You may need to create an account to make purchases or access certain features. You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain and promptly update your account information.
- Maintain the confidentiality of your password and accept responsibility for all activities that occur under your account.
- Notify us immediately of any unauthorized use of your account or any other breach of security.
We reserve the right to refuse service, terminate accounts, or remove/edit content at our sole discretion.
4. Product Information & Purchases
a) Product Descriptions: We endeavor to accurately display the descriptions, images, specifications, and prices of our Products, which include items like “Multi Angle Adjustable Lazy Holder Phone Stand,” “Set of Mixed Material Coasters,” “Flexible Gooseneck Phone Holder Clip,” and “Natural Cork Coaster with Custom Laser Engraving.” However, we do not guarantee that all information is entirely accurate, complete, reliable, or error-free. The colors you see depend on your device’s display. If a Product offered is not as described, your sole remedy is to return it in unused condition as per our Refund and Returns Policy.
b) Pricing and Payment: All prices are listed in Euros (€) and, where applicable, include Value Added Tax (VAT) for UK customers. International customers may be subject to additional customs duties and taxes, which are their responsibility. We reserve the right to adjust prices at any time before you place an order. Payment must be made in full at the time of order using one of our accepted payment methods. We use secure third-party payment processors.
c) Order Acceptance: The placement of an order constitutes an offer to purchase. Your order is only accepted by us once we send a “Shipping Confirmation” email. We reserve the right to cancel any order at our discretion before shipping, including for reasons such as Product unavailability, pricing errors, or suspected fraudulent activity.
d) Promotions & Discounts: Any promotional discounts (e.g., “2026 collection Up to 12% off!”) are subject to specific terms outlined at the time of the offer. They cannot be combined unless expressly stated and may be withdrawn at any time.
5. Shipping & Delivery
All orders are subject to availability and processing times. Detailed information on shipping methods, costs (e.g., UK Standard £3.95, Express £6.95), delivery timelines, and international shipping can be found in our separate Shipping Policy. The estimated delivery date provided is not a guaranteed delivery date. Risk of loss and title for Products pass to you upon our delivery to the carrier. You are responsible for providing a correct and deliverable shipping address.
6. Returns, Refunds & Exchanges
Our return and refund process is governed by our Refund and Returns Policy. Please review it carefully before making a purchase.
Key points include:
- Right to Cancel: You have a 30-day right to cancel your order from the date of delivery.
- Return Condition: Items must be returned unused, in original packaging with tags and accessories.
- Return Process: You must contact us at kaelo@spoonscoasters.com for a Return Merchandise Authorization (RMA) before sending items back.
- No ‘Refund Only’: We do not process refunds without receiving the returned item.
- Non-Returnable Items: Custom/personalized items (e.g., laser-engraved coasters), clearance items, and digital goods are final sale.
- Refund Method: Refunds are issued to the original payment method after we receive and inspect the return.
7. Intellectual Property Rights
The website, its entire content, features, and functionality (including but not limited to text, graphics, logos, button icons, images, product designs, and software) are owned by SPOONS AND COASTERS LIMITED, its licensors, or other providers and are protected by UK and international copyright, trademark, patent, trade secret, and other intellectual property laws.
Our brand name “SPOONS & COASTERS,” our mission phrase “Tidy desk, Sweet little moments,” and the website content are our intellectual property. You may not reproduce, distribute, modify, publicly display, or create derivative works of any material without our express prior written consent.
8. User Conduct & Prohibited Uses
You agree not to use the website:
- For any unlawful purpose or to solicit others to perform unlawful acts.
- To infringe upon our or any third party’s intellectual property rights.
- To harass, abuse, insult, harm, or discriminate.
- To submit false or misleading information.
- To upload or transmit viruses or any malicious code.
- To collect or track the personal information of others.
- To spam or interfere with the security features of the website.
We may terminate your use of the service for violating any prohibited uses.
9. Disclaimer of Warranties & Limitation of Liability
a) Website Use: YOUR USE OF THE WEBSITE AND SERVICE IS AT YOUR SOLE RISK. THE WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
b) Products: TO THE FULLEST EXTENT PERMITTED BY LAW, OUR LIABILITY FOR ANY PRODUCTS SOLD SHALL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR PRODUCTS.
Nothing in these Terms seeks to exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other matter for which it would be illegal to limit or exclude.
10. Indemnification
You agree to indemnify, defend, and hold harmless SPOONS AND COASTERS LIMITED, its directors, employees, and affiliates from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms, your use of the website, or your violation of any law or the rights of a third party.
11. Privacy
Your submission of personal information through the website is governed by our Privacy Policy, which details how we collect, use, and protect your data in accordance with UK data protection laws, including the UK GDPR.
12. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
13. Entire Agreement & Governing Law
These Terms, together with our Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the entire agreement between you and SPOONS AND COASTERS LIMITED regarding the website and supersede all prior communications and proposals.
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.
14. Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes. The “Last Updated” date at the top of this page will be revised accordingly.
15. Contact Information
Questions about the Terms of Service should be sent to us at:
Email: kaelo@spoonscoasters.com
Postal Address: SPOONS AND COASTERS LIMITED, 17 Field Lane, Gravesend, England, DA11 7FY, United Kingdom.