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Effective Date: June 19, 2026
Welcome to the Shipping Policy of SPOONS AND COASTERS LIMITED (“we,” “us,” “our”), operating the online store at www.spoonscoasters.com. This policy details our shipping procedures, rates, timelines, and your responsibilities as a customer. By placing an order on our website, you agree to be bound by the terms of this policy.
Company Contact Details:
- Company Name: SPOONS AND COASTERS LIMITED
- Website: www.spoonscoasters.com
- Customer Service Email: kaelo@spoonscoasters.com
- Business Address: 17 Field Lane, Gravesend, England, DA11 7FY, United Kingdom
- Phone: +(44)7921504274
Our Commitment:
We specialize in bringing you carefully curated desktop essentials, such as coasters, mini trays, desktop lamps, and phone holders. Our goal is to ensure your order is processed efficiently and delivered to your doorstep in a timely and safe manner. Please review the following terms carefully to understand our shipping practices and manage your expectations.
1. Processing Time
All orders are processed and prepared for shipment from our fulfillment location in the United Kingdom. Our standard order processing time is 1-3 business days (Monday to Friday, excluding UK public holidays), from the time we receive your order and confirm payment.
Please note:
- Orders placed after 1 PM GMT (or on weekends/holidays) will be processed on the next business day.
- Processing time does not include transit time.
- During peak seasons (e.g., Black Friday, Christmas) or promotional periods, processing may take up to 5 business days. We will notify you if significant delays are expected.
Once your order is processed and shipped, you will receive a shipping confirmation email containing your tracking information (where available).
2. Shipping Destinations, Methods & Costs
We primarily ship within the United Kingdom (Mainland UK) and offer international shipping to select countries.
a) Domestic Shipping (UK Mainland):
- Standard Shipping: £3.95. Delivery within 3-5 business days after processing.
- Express Shipping: £6.95. Delivery within 1-2 business days after processing. Orders must be placed before 1 PM GMT for same-day dispatch.
b) International Shipping:
We ship to a number of international destinations. Shipping costs and delivery times vary significantly depending on your location. Shipping rates are calculated at checkout based on your address and the weight/dimensions of your order.
- Estimated International Delivery Times:
- Europe: 5-10 business days.
- North America: 7-15 business days.
- Australia/Asia: 10-20 business days.
Important: We are not responsible for any customs fees, import duties, or taxes that may be applied by your country’s customs authorities. These charges are the sole responsibility of the recipient. Delays in customs clearance are beyond our control.
3. Tracking Your Order
- Orders shipped with a trackable service will have tracking numbers provided in your shipping confirmation email.
- You can use the tracking link to monitor the progress of your delivery.
- Please allow up to 24-48 hours for the tracking information to become active on the courier’s website after you receive the email.
4. Delivery
- Please ensure your shipping address is complete and accurate at checkout. We are not liable for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.
- If you need to change your shipping address, contact us immediately at kaelo@spoonscoasters.com. We cannot guarantee changes can be made once an order has been processed for shipment.
- It is your responsibility to be available to receive the delivery. Some carriers may require a signature. If no one is available, they may leave a card with instructions for collection or re-delivery.
- You are responsible for the package once it has been delivered to the address you provided. We are not responsible for lost or stolen packages after delivery confirmation is provided by the carrier.
5. Order Issues (Delayed, Lost, or Damaged Shipments)
- Delayed Shipments: Shipping times are estimates, not guarantees. Delays can occur due to carrier issues, weather, customs, or other unforeseen circumstances. If your order is significantly delayed (beyond the maximum estimated timeframe), please contact us and we will investigate with the carrier on your behalf.
- Lost Shipments: If the tracking information indicates that your package is lost in transit, you must notify us. We will file a claim with the shipping carrier. For orders without tracking that are reported as not received, we will initiate an investigation, but the responsibility and timeframe for resolution lie primarily with the postal service.
- Damaged Upon Arrival: Inspect your package upon delivery. If the items are visibly damaged from shipping, please refuse the delivery if possible and contact us at kaelo@spoonscoasters.com within 48 hours with photographic evidence and your order number. We will work with you to resolve the issue, typically by sending a replacement (subject to stock) after we receive the damaged return.
6. Shipping Restrictions
We currently do not ship to PO Boxes, APO/FPO addresses, or certain remote international locations. At checkout, if your address cannot be validated or is not within our serviceable area, you will be notified.
7. Shipping Charges & Taxes
- Shipping charges are non-refundable unless the return is due to our error (e.g., we shipped the wrong item).
- All prices on our website are shown in Euros (€) and, where applicable, include the UK’s standard Value Added Tax (VAT). For international orders, prices are shown exclusive of any local taxes or duties, which may be charged separately upon import.
8. Order Cancellation & Changes
You may request to cancel or modify your order by emailing us at kaelo@spoonscoasters.com as soon as possible. We can only cancel or change an order if it has not yet been processed for shipping. Once an order has entered the fulfillment stage, we are unable to make changes or cancellations, and our standard returns policy will apply.
9. Contact Us
For any questions regarding this Shipping Policy, the status of your order, or other shipping concerns, please contact our customer service team:
- Email: kaelo@spoonscoasters.com
- Phone: +(44)7921504274 (Available during UK business hours)
- Address: 17 Field Lane, Gravesend, England, DA11 7FY, United Kingdom
We aim to respond to all shipping-related inquiries within 1-2 business days.
10. Policy Updates
We reserve the right to update this Shipping Policy at any time to reflect changes in our business, carrier services, or legal requirements. The latest version will always be posted on this page with the updated “Effective Date.” Any significant changes will be communicated to customers through our website or email.
Thank you for shopping with SPOONS & COASTERS. We appreciate your trust and look forward to delivering a touch of warmth and tidiness to your workspace.